Efficient management of IT Infrastructure implementation and support at enterprise level

Details Efficient management of IT Infrastructure implementation and support at enterprise level Efficient management of IT Infrastructure implementation and support at enterprise level

2011-09-11

arxiv.org/abs/1109.2293v1

Computer Science

Computers and Society

Scientific paper

This paper deals with how to manage effectively in the design, implementation and support of an IT infrastructure at an enterprise level. This particular management is lacking in today's IT infrastructure scenario. Just implementation is not sufficient for an NON-IT industry, they need a proper support in the infrastructure like documentation, support work flow, ticketing systems (used for IT related issue either hardware or software) etc... Many organizations spend a lot of money for this support and they expect a lot from the provider. Many providers sign in the SLA that they will provide them with an excellent support, but 80-90% it doesn't happen. Many times they don't meet the expectations of their client. So how to make these expectations being met 100% for the client? That is what is going to be discussed in this paper with respect to ITIL framework and other technical terminologies.

Affiliated with

Also associated with

No associations

Rating

Efficient management of IT Infrastructure implementation and support at enterprise level does not yet have a rating. At this time, there are no reviews or comments for this scientific paper.

If you have personal experience with Efficient management of IT Infrastructure implementation and support at enterprise level, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Efficient management of IT Infrastructure implementation and support at enterprise level will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFWR-SCP-O-19980