The quantitative side of the Repertory Grid Technique: some concerns

Details The quantitative side of the Repertory Grid Technique: some concerns The quantitative side of the Repertory Grid Technique: some concerns

2009-09-17

arxiv.org/abs/0909.3158v1

Computer Science

Human-Computer Interaction

Scientific paper

User experience (UX) evaluation is gaining increased interest lately, both from academia and industry. In this paper we argue that UX evaluation needs to fulfill two important requirements: scalability, i.e. the ability to provide useful feedback in different stages of the design, and diversity, i.e. the ability to reflect the di-versity of opinions that may exist in different users. We promote the use of the Repertory Grid Technique as a promising UX evaluation technique and discuss some of our concerns regarding the quantitative side of its use.

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