Visitor facilities and user support at ESO-Garching.

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Scientific paper

Every year, nearly 200 Visiting Astronomers come to the ESO Headquarters in Garching in order to reduce their observations obtained at La Silla, to prepare such observations, or as of more recently also to do the observations under remote control. As this is a sizeable fraction of the total ESO users community, the equipment available for these purposes and the operational procedures followed perhaps do not require much of a description to the readers of the Messenger. On the other hand, a broad overview has not appeared before, and, more importantly, ESO's policy for the operation and usage of the visitor facilities has not been comprehensively described elsewhere. The following therefore tries to be reasonably complete in the latter area and purposely pays only little attention to technical information which, however, is detailed in various dedicated operating manuals (cf. below).

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