The role of failure/problems in engineering: A commentary of failures experienced - lessons learned

Computer Science

Scientific paper

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Failure Analysis, Hubble Space Telescope, Saturn 5 Launch Vehicles, Space Shuttle Boosters, Space Shuttle Main Engine, Space Shuttles, Total Quality Management, Aerospace Industry, Schedules

Scientific paper

The written version of a series of seminars given to several aerospace companies and three NASA centers are presented. The results are lessons learned through a study of the problems experienced in 35 years of engineering. The basic conclusion is that the primary cause of problems has not been mission technologies, as important as technology is, but the neglect of basic principles. Undergirding this is the lack of a systems focus from determining requirements through design, verification, and operations phases. Many of the concepts discussed are fundamental to total quality management (TQM) and can be used to augment this product enhanced philosophy. Fourteen principles are addressed with problems experienced and are used as examples. Included is a discussion of the implication of constraints, poorly defined requirements, and schedules. Design guidelines, lessons learned, and future tasks are listed. Two additional sections are included that deal with personal lessons learned and thoughts on future thrusts (TQM).

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