The 2007 Users Feedback Campaign

Details The 2007 Users Feedback Campaign The 2007 Users Feedback Campaign

Mar 2008

adsabs.harvard.edu/cgi-bin/nph-data_query?bibcode=2008msngr.131...36p&link_type=abstract

The Messenger, vol. 131, p. 36-41

Astronomy and Astrophysics

Astronomy

Scientific paper

In a service organisation like ESO, user feedback is a vital component of its success, but receiving feedback on a regular basis is a rather challenging task. This article focuses on the main findings of the Feedback Campaign launched in early 2007, which targeted all Principal Investigators of Service Mode programmes approved over the last five years. Feedback collected from visiting astronomers about operational issues is also presented.

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