Computer Science – Human-Computer Interaction
Scientific paper
2002-05-21
Proc. ACM Conf. on Designing Interactive Systems, London, UK, June 2002, 19-28. ACM Press.
Computer Science
Human-Computer Interaction
11 pages
Scientific paper
10.1145/778712.778748
We present a case study of an iterative design process that includes a conversation analyst. We discuss potential benefits of conversation analysis for design, and we describe our strategies for integrating the conversation analyst in the design process. Since the analyst on our team had no previous exposure to design or engineering, and none of the other members of our team had any experience with conversation analysis, we needed to build a foundation for our interaction. One of our key strategies was to pair the conversation analyst with a designer in a highly interactive collaboration. Our tactics have been effective on our project, leading to valuable results that we believe we could not have obtained using another method. We hope that this paper can serve as a practical guide to those interested in establishing a productive and efficient working relationship between a conversation analyst and the other members of a design team.
Aoki Paul M.
Grinter Rebecca E.
Szymanski Margaret H.
Woodruff Allison
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