On the use of expectations for detecting and repairing human-machine miscommunication

Details On the use of expectations for detecting and repairing human-machine miscommunication On the use of expectations for detecting and repairing human-machine miscommunication

1997-11-19

arxiv.org/abs/cmp-lg/9711008v1

Proceedings of AAAI-96 Workshop on Detecting, Preventing, and Repairing Human-Machine Miscommunications, Portland, OR, pp. 87-

Computer Science

Computation and Language

7 pages, LaTeX, uses aaai.sty

Scientific paper

In this paper I describe how miscommunication problems are dealt with in the spoken language system DIALOGOS. The dialogue module of the system exploits dialogic expectations in a twofold way: to model what future user utterance might be about (predictions), and to account how the user's next utterance may be related to previous ones in the ongoing interaction (pragmatic-based expectations). The analysis starts from the hypothesis that the occurrence of miscommunication is concomitant with two pragmatic phenomena: the deviation of the user from the expected behaviour and the generation of a conversational implicature. A preliminary evaluation of a large amount of interactions between subjects and DIALOGOS shows that the system performance is enhanced by the uses of both predictions and pragmatic-based expectations.

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