Natural Language Dialogue Service for Appointment Scheduling Agents

Details Natural Language Dialogue Service for Appointment Scheduling Agents Natural Language Dialogue Service for Appointment Scheduling Agents

1997-02-11

arxiv.org/abs/cmp-lg/9702007v1

Proc. 5th Conference on Applied Natural Language Processing, 1997

Computer Science

Computation and Language

8 or 9 pages, LaTeX; uses aclap.sty, epsf.tex

Scientific paper

Appointment scheduling is a problem faced daily by many individuals and organizations. Cooperating agent systems have been developed to partially automate this task. In order to extend the circle of participants as far as possible we advocate the use of natural language transmitted by e-mail. We describe COSMA, a fully implemented German language server for existing appointment scheduling agent systems. COSMA can cope with multiple dialogues in parallel, and accounts for differences in dialogue behaviour between human and machine agents. NL coverage of the sublanguage is achieved through both corpus-based grammar development and the use of message extraction techniques.

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