Computer Science – Human-Computer Interaction
Scientific paper
2005-07-06
Proc. ACM SIGCHI Conf. on Human Factors in Computing Systems, Portland, OR, Apr. 2005, 181-190. ACM Press.
Computer Science
Human-Computer Interaction
10 pages
Scientific paper
10.1145/1054972.1054998
Pervasive personal communication technologies offer the potential for important social benefits for individual users, but also the potential for significant social difficulties and costs. In research on face-to-face social interaction, ambiguity is often identified as an important resource for resolving social difficulties. In this paper, we discuss two design cases of personal communication systems, one based on fieldwork of a commercial system and another based on an unrealized design concept. The cases illustrate how user behavior concerning a particular social difficulty, unexplained unresponsiveness, can be influenced by technological issues that result in interactional ambiguity. The cases also highlight the need to balance the utility of ambiguity against the utility of usability and communicative clarity.
Aoki Paul M.
Woodruff Allison
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