Information, Community, and Action: How Nonprofit Organizations Use Social Media

Details Information, Community, and Action: How Nonprofit Organizations Use Social Media Information, Community, and Action: How Nonprofit Organizations Use Social Media

2012-04-15

arxiv.org/abs/1204.3230v1

Journal of Computer Mediated Communication, vol. 17, pp. 337-353, 2012

Computer Science

Computers and Society

Scientific paper

10.1111/j.1083-6101.2012.01576.x

The rapid diffusion of "microblogging" services such as Twitter is ushering in a new era of possibilities for organizations to communicate with and engage their core stakeholders and the general public. To enhance understanding of the communicative functions microblogging serves for organizations, this study examines the Twitter utilization practices of the 100 largest nonprofit organizations in the United States. The analysis reveals there are three key functions of microblogging updates-"information," "community," and "action." Though the informational use of microblogging is extensive, nonprofit organizations are better at using Twitter to strategically engage their stakeholders via dialogic and community-building practices than they have been with traditional websites. The adoption of social media appears to have engendered new paradigms of public engagement. Keywords: microblogging; Twitter; social media; stakeholder relations; organizational communication; organization-public relations; nonprofit organizations

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