Four years of Service Mode observing at the VLT: performance and user feedback

Computer Science – Performance

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Scientific paper

On the night of 3rd April 1999 the ESO Very Large Telescope (VLT) started regular science operations with Service Mode (SM) observations using ISAAC at Antu, the first Unit Telescope. Nineteen days later, SM observations were executed for the first time with FORS1. Over the four years following that date, three more Unit Telescopes have joined Antu, five more instruments (FORS2, UVES, NACO, FLAMES and VIMOS) have joined ISAAC and FORS1, and SM observations are now being carried out during more than 50% of the observing time available on Paranal. It thus seems timely to present an overview of the performance of SM at the VLT, and how it is judged by its users. In this article we provide such an overview, discuss some lessons learned during the last four years, and present a summary of the main results collected from the VLT SM users community through the extensive questionnaire that ESO released in September 2002, where a broad range of the aspects of SM observing, from the Phase 1 proposal preparation to the scientific evaluation of the results obtained, is covered.

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