Evaluating Competing Agent Strategies for a Voice Email Agent

Details Evaluating Competing Agent Strategies for a Voice Email Agent Evaluating Competing Agent Strategies for a Voice Email Agent

1997-06-13

arxiv.org/abs/cmp-lg/9706019v1

Proceedings of the European Conference on Speech Communication and Technology, EUROSPEECH97

Computer Science

Computation and Language

6 pages latex, uses icassp91.sty, psfig

Scientific paper

This paper reports experimental results comparing a mixed-initiative to a system-initiative dialog strategy in the context of a personal voice email agent. To independently test the effects of dialog strategy and user expertise, users interact with either the system-initiative or the mixed-initiative agent to perform three successive tasks which are identical for both agents. We report performance comparisons across agent strategies as well as over tasks. This evaluation utilizes and tests the PARADISE evaluation framework, and discusses the performance function derivable from the experimental data.

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