Computer Science – Human-Computer Interaction
Scientific paper
2010-05-07
Computer Science
Human-Computer Interaction
15 pages. Modifications with respect to v2: Added references [5] and [10], Renamed section 5 to 'Disability Test', changed nam
Scientific paper
This paper proposes a more comprehensive evaluation methodology to measure the usability and user experience qualities of accessible synchronous computer-mediated communication applications. The methodology goes beyond current practices by evaluating how the interaction between a user and a product influences the user experience of those at the other endpoint of the communication channel. A major contribution is given with the proposal of a user test where one of the participants tries to guess whether the other participant has a disability or not. The proposed test is inspired in the Turing Test, and is a consequence of user requirements elicited from a group of individuals with motor and speech disabilities. These ideas are tested and validated with two examples of synchronous communication applications.
Condado Paulo A.
Godinho Rui
Lobo Fernando G.
Moreno Manuel
Romão Teresa
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