Computer Science – Human-Computer Interaction
Scientific paper
2004-05-13
Computer Science
Human-Computer Interaction
8 pages
Scientific paper
The global audience for software products includes members of different countries, religions, and cultures: people who speak different languages, have different life styles, and have different perceptions and expectations of any given product. A major impediment in interface development is that there is inadequate empirical evidence for the effects of culture in the usability engineering methods used for developing user interfaces. This paper presents a controlled study investigating the effects of culture on the effectiveness of structured interviews in usability testing. The experiment consisted of usability testing of a website with two independent groups of Indian participants by two interviewers; one belonging to the Indian culture and the other to the Anglo-American culture. Participants found more usability problems and made more suggestions to an interviewer who was a member of the same (Indian) culture than to the foreign (Anglo-American) interviewer. The results of the study empirically establish that culture significantly affects the efficacy of structured interviews during international user testing. The implications of this work for usability engineering are discussed.
Perez-Quinones Manuel A.
Vatrapu Ravikiran
No associations
LandOfFree
Culture and International Usability Testing: The Effects of Culture in Structured Interviews does not yet have a rating. At this time, there are no reviews or comments for this scientific paper.
If you have personal experience with Culture and International Usability Testing: The Effects of Culture in Structured Interviews, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Culture and International Usability Testing: The Effects of Culture in Structured Interviews will most certainly appreciate the feedback.
Profile ID: LFWR-SCP-O-618382