Cues and control in Expert-Client Dialogues

Details Cues and control in Expert-Client Dialogues Cues and control in Expert-Client Dialogues

1995-04-05

arxiv.org/abs/cmp-lg/9504006v1

Proceedings of the 26th Annual Meeting of the Association of Computational Linguistics, 1988

Computer Science

Computation and Language

8 pages, latex

Scientific paper

We conducted an empirical analysis into the relation between control and discourse structure. We applied control criteria to four dialogues and identified 3 levels of discourse structure. We investigated the mechanism for changing control between these structures and found that utterance type and not cue words predicted shifts of control. Participants used certain types of signals when discourse goals were proceeding successfully but resorted to interruptions when they were not.

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