An assessment model for quality management

Details An assessment model for quality management An assessment model for quality management

Jul 2002

adsabs.harvard.edu/cgi-bin/nph-data_query?bibcode=2002esasp.509e..56v&link_type=abstract

In: Proceedings of DASIA 2002, 13 - 16 May 2002, Dublin, Ireland. Ed.: R. A. Harris. ESA SP-509, Noordwijk, Netherlands: ESA Pub

Computer Science

Space Research: Computing, Software

Scientific paper

SYNSPACE together with InterSPICE and Alenia Spazio is developing an assessment method to determine the capability of an organisation in the area of quality management. The method, sponsored by the European Space Agency (ESA), is called S9kS (SPiCE- 9000 for SPACE). S9kS is based on ISO 9001:2000 with additions from the quality standards issued by the European Committee for Space Standardization (ECSS) and ISO 15504 - Process Assessments. The result is a reference model that supports the expansion of the generic process assessment framework provided by ISO 15504 to nonsoftware areas. In order to be compliant with ISO 15504, requirements from ISO 9001 and ECSS-Q-20 and Q-20-09 have been turned into process definitions in terms of Purpose and Outcomes, supported by a list of detailed indicators such as Practices, Work Products and Work Product Characteristics. In coordination with this project, the capability dimension of ISO 15504 has been revised to be consistent with ISO 9001. As contributions from ISO 9001 and the space quality assurance standards are separable, the stripped down version S9k offers organisations in all industries an assessment model based solely on ISO 9001, and is therefore interesting to all organisations, which intend to improve their quality management system based on ISO 9001.

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