User support: new ways forward after 10 years of successful VLT operations

Details User support: new ways forward after 10 years of successful VLT operations User support: new ways forward after 10 years of successful VLT operations

Jul 2010

adsabs.harvard.edu/cgi-bin/nph-data_query?bibcode=2010spie.7737e..28p&link_type=abstract

Observatory Operations: Strategies, Processes, and Systems III. Edited by Silva, David R.; Peck, Alison B.; Soifer, B. Thomas.

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User support and operations of a large observatory rely on a well defined infrastructure, which is based on different policies, procedures, and tools. April 1, 2009 marked the 10th anniversary of VLT operations. Our VLT operations and data-flow schemas have proven to be reliable and efficient and users feedback continues to be positive. Thanks to eleven years of day-to-day experience and users feedback, we have evaluated new possible ways forward to make operations even smoother and more efficient. Here, I will review recent developments and new services offered to our VLT users community.

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